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Shipping & Returns

Shipping & Returns

We now offer free standard shipping to the UK*

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in the majority of cases you will receive a refund within a few working days of receiving the returned goods.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Please write your order number on the package, not doing so may delay the refund process.

Shipping

When you place an order, you are given a choice of shipping methods based on the total weight of your order and your address*. Almost all UK addresses have a free economy delivery option, typically Royal Mail 48 (equivalent to second class). Larger orders are sent by courier.

*Free shipping excludes the Channel Islands, Isle of Man, Northern Ireland and some Highland postcodes.

International Shipping

European orders 2kg or less can be sent by Royal Mail International Standard. This service is not tracked. Orders typically arrive within 3-5 working days. Prices are in the table below:

 Weight

Charge

0 - 100g £         3.95
101 - 250g £         4.45
251 - 500g £         6.25
501 - 750g £         7.75
751 - 1000g £         9.45
1001 - 1250g £         11.75
1251 - 1500g £         12.45
1501 - 1750g £         13.85
1751 - 2000g £         14.95

 

Orders to European countries that are greater than 2kg are sent by courier with a tracking number.  The maximum size of packet our courier allows us to send is 27kg, after this we must send anther parcel. We have organised countries in to 7 zones with varying prices, please refer to the table below. We offer postage discounts for the second and third parcel in any given order. After the third parcel all parcels pay this rate.

Orders typically arrive within 3-5 working days. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations. It is the responsibility of the buyer to know any customs regulations in their country that may delay or block the shipment.

If your order is particularly large or complicated for some reason, please do not hesitate to contact us to see if we can help in some way.

For orders outside of the Europe, please contact us directly for a quote, however please be warned that shipping can be very high for some countries.

Countries NK Zone 1st 27kg Package 2nd 27kg Package Each Subsequent 27kg Package

 

Channel Islands

 

 

EU 1

 

 

 £10.00

 

 

£7.50

 

 

£5.00

 

Belgium, Germany, Luxembourg, Netherlands

 

EU 2

 

 £12.00

 

 £9.00

 

 £6.00

 

Denmark, France, Ireland, Italy, Monaco

 

EU 3

 

 £20.00

 

 £15.00

 

£10.00

 

Austria, Czech Republic, Finland, Hungary, Poland, San Marino, Slovenia, Slovakia, Switzerland

 

EU 4

 

£24.00

 

£18.00

 

£12.00

 

Estonia, Latvia, Lithuania, Portugal, Spain, Sweden

 

EU 5

 

£32.00

 

£24.00

 

£16.00

 

Azores, Balearic Islands, Bulgaria, Croatia, Greece, Madeira, Romania, Sardinia, Sicily, Turkey

 

EU 6

 

£40.00

 

£30.00

 

£20.00

 

Andorra, Canary Islands, Gibraltar, Malta, Vatican City

 

EU 7

 

 £50.00

 

£40.00

 

£30.00

 

 

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